Conflict Managed

Ep 151, Fully Present: How Physical Spaces and Inner Health Shape Engagement

This week on Conflict Managed we welcome Pam Buchanan. Join us as we discuss:
🌿The role of interpersonal skills in building strong, resilient teams
🌿The interconnectedness of physical, mental, and soul health in the workplace
🌿Acting from fear or love
🌿How to ground ourselves physically and stay attuned to our senses
🌿Engage with your whole self—not your depleted self
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Pam Buchanan, the founder of Quantum Sense, stands at the intersection of corporate prowess and soulful innovation. With over 40 years of experience in corporate America, including pivotal roles at Nasdaq where she worked closely with tech titans like Elon Musk and Mark Zuckerberg, Pam brings extensive experience to the table.    
Her journey to Quantum Sense began with a profound assertion: that the modern world is missing a focus on a very vital contributor to success, Soul Health. This insight spurred over a decade of research culminating in her innovative concepts and frameworks. Pam's background uniquely positions her to understand the evolving corporate landscape and the benefit of putting an emphasis on a connection to the senses to drive Soul Health and holistic wellbeing at work.   Pam has developed programs tailored for companies that are proven to enhance employee well-being, reduce anxiety, and boost creativity, ultimately fostering a more satisfying work-life balance. Covering topics from neuro-aesthetics to sound engineering, Pam explores how these can be used to benefit the soul from the outside in, through the gateway of the senses.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 150, Fueling Workplaces: Culture, Conflict, & Leadership That Energize

🎙 This week on Conflict Managed we welcome Dr. Rob Lion.  Join us as we discuss:
⚡ Culture runs through everything. Build it with intention, or risk a dysfunctional workplace.
⚡ Leaders set the standard. Composure, best behavior, and clear expectations start at the top.
⚡ Avoiding conflict causes damage. It erodes trust, weakens teams, and wastes time.
⚡ Good habits make conflict manageable. Approach it with consistency, clarity, and purpose.
⚡ Systems and strategy win. Success isn’t luck—it’s built on purpose.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Dr. Rob Lion (pronounced “Lee-own”) is a dynamic professor of human resource development at Idaho State University and the co-founder of Black River Performance Management, where the motto is "Work should fuel the spirit, not drain it." With over 20 years of expertise in leadership, organizational development, and performance improvement, Rob is renowned for his innovative, people-first approach. He specializes in creating human-centric, sustainable systems that drive growth and success within organizations.
Leveraging his deep understanding of human behavior and workplace psychology, Rob simplifies the complexities of leadership, equipping clients with science-backed strategies to enhance organizational culture, strengthen teams, and foster meaningful impact. His work emphasizes aligning individual strengths with organizational needs, enabling leaders and their teams to thrive together.
As a dynamic and engaging speaker, Rob brings complex ideas to life through relatable stories, humor, and infectious energy that captivate audiences. He has been featured on multiple podcasts, authored numerous academic papers, and is celebrated for connecting research with real-world practice. Whether addressing executives, leading workshops, or inspiring teams, Rob's passion for empowering individuals and transforming organizations leaves a lasting impression, making him a highly sought-after thought leader in his field.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
 

Ep 149, Fixing Workplace Issues with Smart Solutions

🎙 This week on Conflict Managed we welcome Erika Wasser. Join us as we discuss:
✅ Pay structures that reflect actual job demands✅ Leadership that removes barriers, not just sets expectations✅ Breaking free from “this is how we’ve always done it”✅ Tech that simplifies work instead of complicating it
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Erika Wasser is a co-founder and CEO of Prospr, the #1 app helping frontline teams get shift done. Used by thousands of teams and the world’s most recognizable brands, businesses use Prospr to manage their frontline teams, communicate & build community, and standardize operating processes at scale. 
Prior to Prospr, Erika founded Glam+Go, a US national salon chain, where she experienced firsthand the operational challenges at frontline within multi-unit brick & mortar businesses, and the need for better support & communication tools for the hourly shift-based workforce.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 148, Our Choices Define Us

🎙 This week on Conflict Managed we welcome Rick Yvanovich.  Join us as we discuss:
🔑 Barriers to success: Identify, address, and move forward🔑 The buck stops with us: Taking ownership in all aspects of our careers🔑 Imposter syndrome: Name it, challenge it, move past it🔑 Emotional intelligence: What it is and why it matters🔑 Recharging after tough conversations: Strategies for bouncing back🔑 Choosing a coach: What to look for and what to expect🔑 Understanding colleagues: Practical skills for better workplace relationships
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
As a serial entrepreneur with a knack for scaling businesses in multiple industries, Rick has achieved repeated success and created a multimillion-dollar company servicing clients in 80 countries, including half of the top 20 hotel chains and several Fortune 500 businesses. His diverse background includes stints as an executive coach, entrepreneur, techie, baby boomer, and professional bean counter (earning him the prestigious FCMA CGMA FCPA designation). With over 40 years of experience spanning supermarkets, accounting, breweries, newsagents, defense manufacturing, IT, talent, F&B, property development, and BP, Rick is a true veteran of the business world.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 147, Listening Matters

🎙 This week on Conflict Managed we welcome Christine Miles. Join us as we discuss:
🔁Being taught vs being told
🔁Listening acts as oxygen in an organization
🔁Developing a common language for listening
🔁Debunking the “I heard therefore I understand” myth
🔁What blocks listening
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Christine Miles is an author, professional keynote speaker, consultant, executive coach, thought leader, and entrepreneur.  She is the Founder and CEO of EQuipt, a training and consulting company that helps leadership teams grow sales, develop people, and create cultures of understanding. She developed The Listening Path™, a transformational workshop on listening to understand, which has been taught at various Fortune 100 corporations, universities, law firms, and privately held companies.
She is the author of What Is It Costing You Not to Listen?  What Is It Costing You Not to Listen? will encourage you to examine how you are listening. You’ll discover that not only are many of the problems in your life due to not listening effectively, but listening helps to solve most problems. Christine Miles is a longtime expert in educating individuals and organizations on how to listen in ways that transform how they lead, sell, influence, and succeed in every aspect of life. Following the steps of her breakthrough Listening Path™ will provide you with a critical key to your success - understanding.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
 

Ep 146, Offering Radically Empowering Presence

🎙 This week on Conflict Managed we welcome Aneace Haddad. Join us as we discuss:
⏳Noticing the story we tell ourselves about conflict
⏳The gift of being present to others
⏳Collaboration instead of control
⏳Secret saboteurs at work
⏳Stuck? Moving beyond rigid and fixed perspectives
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
As a seasoned C-Suite Executive Coach and McKinsey-certified Senior Advisor, Aneace Haddad brings a wealth of experience and transformative insights to the realm of executive leadership. With over 1,800 hours of certified coaching, impacting over 300 individual senior leaders and aiding 100 top teams across 15 diverse industries globally, Aneace has become a trusted guide in steering executive teams to new heights.    
In his 40s, Aneace grappled with the challenges of dismantling silos and fostering team cohesion. This pivotal period marked a relentless pursuit of operational excellence, laying the groundwork for a deeper exploration into the essence of leadership. Recognizing the nuanced dynamics of human behavior as the key to overcoming obstacles, Aneace transitioned into his 50s armed with a profound understanding of the critical challenges senior leaders face.   Now, in his 60s, Aneace harnesses the opportunities and challenges presented in midlife to help executives unlock new energy and potential within themselves and their teams. His coaching style is shaped by a global perspective, combining proven leadership models with real-world insights from cross-cultural experiences and various life stages.  
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 145, Replacing Judgement with Knowledge

🎙 This week on Conflict Managed we welcome Executive Coach Thomas Gelmi. Join us as we discuss:
🔥 Belief as a Habit – The mindset we choose shapes our outcomes.🔥 The Grip of Negativity – Why the bad sticks while the good slips away.🔥 Differences at Work – Fuel for conflict or a catalyst for growth?🔥 Radical Acceptance – Making peace with what we can’t control.🔥 The Power of Assumption – What if we assumed good intentions first?🔥 Curiosity Over Defense – A mindset shift that transforms workplace conflict.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Executive Coach Thomas Gelmi has been a trusted advisor to leaders and their teams for more than two decades. His programs, which have attracted roughly 10,000 participants from nearly 90 countries, reflect his adaptability and appeal across cultures and industries. Thomas works in four languages and his clients range from global corporations to SMEs and private individuals worldwide.
Thomas draws on an extraordinary biography with exciting milestones, such as his many years as a Maître de Cabine, leading cabin crew at Swissair, and eight years as operations manager of an international leadership development company. In addition to his extensive professional experience, he also gathered years of experience as a trained caregiver, providing psychological assistance to victims in crises, accidents, and other extreme situations.
Since 2020, Thomas Gelmi has been a member of the prestigious Forbes Coach Council, an invitation-only community of leading business coaches whose members are selected based on their extensive and diverse experience. He is a long-term member of the International Coaching Federation (ICF), whose values and quality standards guide his work.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 144, The Power of Belonging at Work

The Power of Belonging at Work
🎙 This week on Conflict Managed we welcome Karen Phillips.  Join us as we discuss:
💡 Leadership in Action: Spotting toxic, mediocre, and excellent leadership in the workplace💡 Unsung Heroes: How support staff shape a healthy work environment💡 Openness vs. Suspicion: Embracing differences to foster better workplace relationships💡 A New Path: Transitioning into mediation as a second career💡 The Strength of Restraint: The power of stepping away from workplace conflict instead of fueling it
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Karen Phillips, LBSW, MACR, is a highly experienced mediator with over 35 years of helping families, businesses, and communities navigate conflict and crisis. She has worked extensively in juvenile courts, schools, and community agencies, building strong relationships within the legal community across West Tennessee.
As a licensed social worker with an M.A. in Conflict Resolution, Karen provides mediation services in Memphis and surrounding areas. Karen serves as a board member of the Tennessee Association of Professional Mediators and is a member of the Memphis Bar and Tipton County Bar.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
 

Ep 143, Adaptability, Humility, and Collaboration: Keys to Professional Growth

Adaptability, Humility, and Collaboration: Keys to Professional Growth
🎙 This week on Conflict Managed we welcome Jake Bynum.  Join us as we discuss:
📋 Practicing excellent management through clear communication and support📋 Fostering workplace growth by supporting others, even when they move on📋 Turning professional mistakes into opportunities for growth and learning📋 Responding thoughtfully and intentionally to workplace challenges📋 Navigating difficult decisions gracefully when “no” is necessary📋 Treating everyone with respect as a foundation for workplace relationships
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Jake Bynum serves as Chief of Staff to Chancellor Freeman at the University of Tennessee at Martin, where he oversees daily operations, strategic initiatives, and leadership programs like WestStar and the McWherter Institute. Previously, he was the Mayor of Weakley County, holding the position for a decade and becoming the youngest to serve at that time in this role at age 30. Bynum has a degree in business administration from UT Martin and earned a master’s in Leadership and Public Service from Lipscomb University.
Active in his community, Bynum has held key roles with local organizations and has been recognized with several honors, such as the TNAchieves Mentor Hall of Fame and Jackson Sun's 40 Under 40. He is a founding member of the Weakley County Backpack Program, supporting food-insecure children, and serves on the board of the Governor’s Early Literacy Foundation. Bynum, a dedicated family man, lives in Dresden with his wife Alyssa, a public-school teacher, and their two children, Ella and Nash.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 142, Handling Unfair Work Situations

🎙 This week on Conflict Managed we welcome Eric Charran. Join us as we discuss:
💼 Prepare for Reality: Understand the real world of work—it’s not just about what you know but how you engage.
💼 Build Relationships: Prioritize dialogue, listening, and generosity to foster strong connections with colleagues and managers.
💼 Reflect and Grow: Use self-reflection to recognize patterns, address blind spots, and improve professionally.
💼 Navigate Challenges: Leverage coping mechanisms to handle bad boss behavior and prepare for the next level of work.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Eric Charran is a visionary technology executive, author, and thought leader with over 25 years of experience in transforming global enterprises through digital innovation, data-driven strategy, and AI-driven solutions. Known for his ability to bridge the gap between business objectives and complex technology, Eric has spearheaded transformative initiatives at major organizations, including Microsoft and Capital One, where he served as Chief Architect, bringing substantial advances in cloud resilience, digital transformation, and data infrastructure efficiency. His strategic insights and leadership have driven high-impact changes across sectors, optimizing performance and fostering resilience in industries from finance to healthcare.
Check out his new book, Have You Ever Had a Boss That…: Succeeding in a Dysfunctional Workplace, available February 12, 2025.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
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