Conflict Managed

Ep 133, Hard Skills vs. REALLY Hard Skills (aka “Soft Skills”)

🎙This week on Conflict Managed we welcome Sammy Burt. Join us as we discuss:
🏁Joy (vs. happiness) at work breeds resilience and emotional stability
🏁Representing the colleague or client who isn’t present
🏁What does it really me to “be yourself” at work?
🏁Moving from conflict to dialogue
🏁Noticing and addressing seemingly small but significant issues
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @ 3pconflictrestoration.
Sammy Burt is a visionary systems coach and consultant, focused on transforming leadership and organizational culture. With over a decade of experience, she partners with organizations to enhance team performance, leadership, and create cultures of joy and purpose. Sammy is part of the founding team at Farleigh Performance, and is the founder of Backpack, and serves on the Board of Advisors at Storm Consultancy. She is also a trustee for Unseen, the UK’s modern slavery charity.
Her work blends evidence-based strategies with human behavior insights, making her coaching impactful and accessible. Sammy is writing a book, "What's a Grown-Up Anyway?" which challenges traditional ideas of adulthood, focusing instead on qualities-based development.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 132, The Value of Excellent and Ongoing Onboarding

🎙This week on conflict managed we welcome Ryan Englin, bestselling author, creator of the Core Fit Hiring System, and consultant to the trades. Join us as we discuss:
🍂The importance of excellent onboarding
🍂Hiring well
🍂New at a job: the little things matter
🍂Articulating company culture
🍂How do you define a great worker?
🍂Valuing employees as persons first and workers second
Conflict Managed is available wherever you listen to podcasts. You can now watch the conversation on YouTube.
Ryan is a passionate advocate for small to medium sized businesses and blue-collar industries driven by a childhood spent witnessing his father's wireless work as an owner/operator. With a decade of experience in corporate America and as CEO of Core Matters, Ryan empowers business leaders to build amazingly productive companies by focusing on hiring and retaining the right people. Through his engaging speaking engagements, workshops, and webinars, Ryan shares his unique perspective on process development and recruitment as a marketing activity, offering actionable tips and strategies to revolutionize any business. Ryan's dynamic approach ignites transformation, leaving audiences energized and motivated to conquer the challenges of today and tomorrow.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 131, Developing Compassionate Organizations Through Organic & Intentional Change

🎙This week on Conflict Managed we welcome Manya Chylinski. Join us as we discuss:
▶ Structure and creativity
▶ Invisible trauma
▶ Small, incremental changes towards developing compassion within organizations
▶ What it means to be professional in today’s workplace
▶ Addressing the fear of ‘getting it wrong’
 Conflict Managed is available wherever you listen to podcasts. You can now watch this episode on YouTube!
Manya is a keynote speaker and advocate. Her life took an unexpected turn when the Boston Marathon bombings left her with deep emotional scars and post-traumatic stress. Her healing journey led her to help individuals and organizations reimagine leadership with a focus on empathy and well-being.
A communication expert with a background in writing, research, and marketing, Manya shares her powerful insights and helps individuals and organizations understand the mental and emotional effects of trauma and build resilience during times of change and crisis. She shared her wisdom on stages like SXSW and TEDx, on CBS, NPR, and in The Boston Globe.
Manya’s honest and down-to-earth approach when addressing challenging topics resonates with diverse audiences. Her passion lies in advocating for those affected by psychological wounds, emphasizing the importance of validation and visibility on the path to recovery and growth. She empowers her audiences to discover their inner strengths and take practical steps toward compassionate leadership.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 130, The Devastating Toll of Toxic Work Environments

🎙This week on Conflict Managed we welcome Lorraine Segal. Join us as we discuss:
🔹When your dream job becomes a nightmare
🔹Accept and acknowledge there will be conflicts at work
🔹Shift from blame to contributions
🔹 The role of love
🔹The power of story: “That’s my story and I’m stuck with it” mentality
🔹Allowing mistakes
Conflict Managed is available wherever you listen to podcasts.
After twenty years in toxic academia as a tenured professor, Lorraine Segal was inspired to start her own business, Conflict Remedy, happily offering DEIB informed teaching, coaching, presenting, and consulting around workplace conflict transformation. She has helped over 2000 leaders in non-profits, corporations, and small businesses improve communication, harmony, and productivity at work to understand and deal with bullying and mobbing more effectively. She is a contributing author to the anthology Stand Up, Speak Out Against Workplace Bullying.
Her recently published memoir, Angels and Earthworms, an Unexpected Journey to Love, Joy, and Miracles, is about her own transformation from miserable self-doubt to self-acceptance, true love, spiritual awareness, and right livelihood. Find out more and read Lorraine’s blog at ConflictRemedy.com.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 129, What (Conflict) Story Are You Telling Yourself?

🎙 This week on Conflict Managed we welcome Trent Smock. Join us as we discuss:
✨Management: It’s always about people
✨What difference in you would make the biggest difference for the people you manage?
✨Culture is departmental
✨Psychometrics
✨You get the behavior you tolerate
✨Developing mental fortitude
✨Leaders: live the values first, then post about them
Conflict Managed is available wherever you listen to podcasts.
Trent Smock is a leadership coach with over 25 years of experience in helping senior executives and professionals enhance their leadership skills and drive organizational success. With a robust background in the financial services industry, Trent has collaborated with top-tier companies like Pacific Life, Prudential, AXA, and Equitable. His expertise spans across various leadership levels, from first-time leaders to senior vice presidents managing large teams and overseeing substantial P&L responsibilities.    
Trent's coaching philosophy revolves around transforming individual contributors into effective leaders capable of empowering their teams. He emphasizes the importance of making the transition from doing the work to enabling others to excel in their roles. This approach has proven instrumental in driving organizational growth and fostering a culture of accountability and leadership.   
A key element of Trent's methodology is the concept of "crossing the chasm," which involves guiding leaders through the challenging shift from managing tasks to managing people. He leverages his deep understanding of behavioral assessments and psychometric surveys to provide insights into leadership styles and areas for improvement. This data-driven approach ensures that his coaching is tailored to the unique needs of each client, facilitating meaningful and sustainable change.   
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 128, If You Can’t Change Your Situation, Change Your Attitude

🎙This week on Conflict Managed we welcome Katie Graves, executive director for Main Street Union City, TN.
Join us as we discuss:
📌Reflections on being a young professional
📌The advantage of building strong work relationships
📌Responsive and approachable leadership
📌Working with “sandpaper people”
📌Attitudes at work
Katie Graves was born and raised in Memphis, Tenn., and received her bachelor’s degree in communications and public relations from The University of Tennessee at Martin.
Katie started her career in marketing and PR at Discovery Park of America in Union City, where she managed the website and social media pages for the museum before being named marketing director. After seven years at Discovery Park, Katie accepted the PR and Marketing Director position at Dynamix Physical Therapy in Milan, Tenn., where she promoted and advertised the company’s services and helped open five new clinics.
In May of 2023, Katie accepted the position as executive director for Main Street Union City, a nonprofit organization with the mission to revitalize, enhance and preserve the downtown district of Union City.
Katie is married to her husband, Ben, and they live in Union City.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 127, Managing Work Conflicts: Celebrating the Work of Ombuds Professionals

Ep 127, Managing Work Conflicts: Celebrating the Work of Ombuds Professionals
🎙This week on Conflict Managed we welcome Liz Hill, Associate Director at the University of Colorado Boulder Ombuds Office. Join us as we discuss:
🌐What is an Ombuds and why your organization needs one
🌐Asking better questions
🌐Helpful tips for first time managers
🌐Empowering people to make their own choices
🌐The creative impulse at work: learning through doing
🌐Should you address every conflict?
🌐Risk assessment of action and inaction
Conflict Managed is available wherever you listen to podcasts.
Liz Hill is the Associate Director at the University of Colorado Boulder Ombuds Office, where she has been championing conflict management since 2016. With 17 years of experience as an ombuds, Liz is an attorney, trained mediator, and certified organizational ombudsman practitioner (CO-OP®). She brings a wealth of experience from her previous roles as a Hotel & Restaurant Manager, Arizona Assistant Attorney General, Assistant Ombudsman for the State of Arizona, and Organizational Ombudsman for Apollo Education Group. Liz currently serves as Chair-Elect of the American Bar Association Section of Dispute Resolution and Chair of the International Ombuds Association's CO-OP® Communications Committee. She also co-founded Ombuzz, a blog on workplace conflict resolution, and OmbudsLinked, a LinkedIn group for ombuds professionals.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 126, What Was Before the Conflict? Considering Underlying Causes of Work Conflicts

🎙This week on Conflict Managed we welcome Martijn Lemmens, an experienced business consultant with a unique blend of professional and personal development expertise.
Join us as we discuss:
🧭Changing behavior by transforming limiting beliefs
🧭Understanding and addressing work conflicts by identifying underlying needs
🧭What should you address at work, and what should you let slip by?
🧭What filters your experience of the world and your work environment?
🧭 PSYCH-K®
Conflict Managed is available wherever you listen to podcasts.
With over 30 years in business consulting, including 20 years at a top firm, Martijn Lemmens has navigated complex work environments and led with resilience. He achieved a notable promotion during the challenging first year of the COVID-19 pandemic, thanks to his expertise in PSYCH-K®, a transformational methodology he both practices and teaches. Martijn's background also includes neuro-linguistic programming (NLP), transactional analysis, and provocative coaching, all of which he uses to help people manage stress and foster growth.
Conflict Managed is produced by Third Party Workplace Conflict Restorations Services and hosted by Merry Brown.

Ep 125, Increasing Competence & Capacity to Hold Difficult Conversations

On this episode of Conflict Managed, we welcome Bryant Galindo. Join us as we discuss:
✅Collaborative disagreement
✅Creating more compassion
✅Triggered vs grounded emotions
✅Leveraging social capitol at work
✅Making the workplace more human
✅Best practices for start-ups
 
Conflict Managed is available wherever you listen to podcasts.
Bryant is the Founder of CollabsHQ and works with startup founders, executives, and business teams as a mediator, executive coach, and consultant. With a focus on conflict resolution, leadership communication, and team dynamics, Bryant has partnered with the United Nations, USAID, MUFG, and numerous venture-backed startups to resolve complex business/workplace disputes while guiding leaders and their teams to excel. As a bilingual, first-generation Mexican-American and queer man, he brings a unique perspective to his work. In June 2022, Bryant published The New Middle, a book on how to collaborate during moments of intense disagreement. He is based in Los Angeles, CA.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 124, Start Right or Retrofit: The “Plumbing” Of Conflict Management

This week on Conflict Managed we welcome Maria Arpa. Join us as we discuss:
🏁Building physical spaces at work to hold difficult conversations
🏁Reducing pain at work
 🏁Conflict is a free and untapped resource
🏁Finding the right frequency in our work community
🏁Forget perfectionism
🏁Preparing colleagues to share what they experience at work
🏁The power of dialogue
Conflict Managed is available wherever you listen to podcasts.
Maria Arpa, an expert in workplace dynamics and compassionate communication, is transforming conflict resolution and relationship-building in organizations. Her journey from London’s slums to a successful entrepreneur and conflict resolution specialist underscores her commitment to fostering inclusive and respectful workplaces.
Her "Dialogue Road Map" enhances heart-centered communication and reduces unnecessary suffering, making her a sought-after advisor for senior executives. Maria’s diverse experiences, from mediating neighborhood disputes and engaging with gang members to working with global communities, have honed her ability to promote cultural understanding and healthy dynamics.
Her training modules and consulting practice are embedded into workplace cultures including a renowned chef's restaurant chain’s leadership program, an international consultancy firm, a world class boarding school and a prison. Maria’s blend of spiritual insights and practical solutions helps create environments where people feel valued and heard.
 Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.