Conflict Managed
Conflict Managed is a podcast about toxic workplaces and how to fix them. Listen to stories of dysfunction and triumph from different walks of life and professions. Join us on the journey as we talk about the good, bad, and ugly of our work environments and discuss a vision for the future of human-centered workplaces where people are not only treated with dignity and respect but encouraged to be their brilliant selves. Managing Conflict is not magic, though it takes intentional and sustained planning for health to win over chaos in any environment. Conflict is normal and expected. Let’s deal with it.
Episodes

Tuesday Jan 24, 2023
Work Together
Tuesday Jan 24, 2023
Tuesday Jan 24, 2023
Today on Conflict Managed, Lisa Tilley encourages us to look for ways to bring teams together. Lisa recalls a simple and effective activity she employed to bring her team together to meet (and exceed) goals and celebrate milestones along the way. Lisa talks to us about the demoralizing and costly consequences of poor management and encourages us to invest in coaching and leadership training for the health and wellbeing of the people we work with as well as for the longevity of the organization.
Lisa Tilley, Coach and Leadership Trainer LT Leadership, LLC, Founder and Owner Lisa earned her Bachelor of Science degree in Education from the University of Tennessee at Martin. She started her career in the Public Health space conducting community outreach programs to promote health education in communities and school systems throughout West Tennessee. For the past 15 years, she has worked as a business development, sales, and marketing professional in the senior industry, which includes hospice, senior living, and in-home senior care services. Her most recent position was Area Manager of Hospice Outreach.
Lisa is certified with New Life Leadership and the Maxwell Leadership Certified Team as a speaker, leadership trainer, coach, and DISC behavioral analysis trainer. She is licensed to present John Maxwell curriculum and offers workshops, trainings, mastermind groups and coaching to aid in personal growth and professional development to individuals, companies, schools, and organizations. She is passionate about influencing and adding value to others to help reach their goals.
Lisa founded LT Leadership, LLC, in the spring of 2022 and has worked with companies such as Touching Hearts at Home in Milan, Home Instead Senior Care and Hub City Tax Services in Jackson. She has also contracted with the Small Business Administration to conduct lunch and learns. Lisa has been married to Joey for 6 years. They are a blended family with 3 children and reside in Medina, Tennessee.
You can find Lisa online at http://www.johnmaxwellgroup.com/lisatilley.
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.

Tuesday Jan 17, 2023
You Can Act
Tuesday Jan 17, 2023
Tuesday Jan 17, 2023
Have you ever felt trapped at work, focusing on how you’re limited and what you can’t do?
Today on Conflict Managed, Stephen Adams, Founder and Director of Inspirational Coaching Limited, encourages us to reframe our disempowering self-talk, and ask ourselves, “What can I do?”
After 26 years working for a well-known UK retail bank, Stephen Adams took redundancy in the autumn of 2019. Despite working in the finance sector for most of his career, his roles & responsibilities primarily focused on supporting people rather than dealing with money. Stephen’s extensive exposure to numerous organizational changes led him to quickly learn that addressing staff and management issues swiftly, efficiently and fairly was paramount to leading a successful and harmonious team.
Subsequently, Stephen was fortunate to find a 3-year appointment at an established consultancy that offered him an opportunity to hone everything he had learned to date. During his tenure, Stephen partnered with a broad mix of British and international clients, whom each gave him an insight into a spectrum of problems that occur in their respective industries.
It became clear that irrespective of the nature of their businesses, many companies shared common scenarios which needed professional support. For each and every situation there was a series of steps to follow in order to establish the cause of a problem and implement a variety of proven techniques to bring about a positive result. Reviewing and assessing a deep-rooted employee concern without the necessary experience and adequate tool set will not remedy a challenging situation. But with a well-considered program of Mediation, Authentic Leadership and Modernizing of HR policies, as well as some essential guidance on how best to apply it, there will be a solution.
You can find Stephen Adams online at:
www.inspirationalcoachinglimited.com
Linked In - linkedin.com/in/stephen-adams-9149738
Youtube - Inspirational Coaching Limited
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.

Tuesday Jan 10, 2023
Optimism for the Future
Tuesday Jan 10, 2023
Tuesday Jan 10, 2023
Today on Conflict Managed, Brooke Simmons challenges us to choose optimism. We discuss the impact of bosses who encourage and empower their teams, the value (and difficulty) of listening to feedback, and the importance of being agile and flexible to stay competitive.
Brooke Simmons is Community Relations Director for the Obion County Joint Economic Development Corporation. In her role, she is an active member of the Obion County community and spends her time working to improve quality of life for citizens. She is involved in organizations such as Main Street Union City, Carl Perkins Center Advisory Board, Union City J’Cettes, Obion County Junior Auxiliary, Fall Fest Board, and MORCEA Regional Alliance.
Brooke enjoys leadership programs and is a graduate of Adult Leadership Obion County, Delta Leadership Institute, and Harvard Kennedy School of Government Authentic Leadership Program. She now serves as a board member for the Obion County Leadership Program and enjoys serving as a mentor the those going through the class.
Brooke is a local small business owner to Lillian’s Marketplace. She has a strong passion for growing entrepreneurship in her community and hopes that she can help cultivate other young entrepreneurs through her business. She enjoys spending time outdoors with her husband, Beau, and their 2 dogs.
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.

Tuesday Jan 03, 2023
Red Flags
Tuesday Jan 03, 2023
Tuesday Jan 03, 2023
Today on Conflict Managed, Natasha Pennington, HR professional, talks with us about what to do when we feel stuck at work or see red flags. Natasha shares with us personal stories of both toxic and wonderful work environments, and the juxtaposition of being minimized vs being invested in, supported, and cared for. She also offers advice on how to deal with difficult and sensitive problems at work, such as hygiene issues.
Natasha Pennington currently works for ATA Employment Solutions as an HR Client Manager and has been there for almost 5 years. Natasha moved to Tennessee from Southern California in 2017. She has been working in human resources since 2011. She is a member of SHRM, the West Tennessee SHRM chapter (WTSHRM), the National Association of Professional Employer Organizations (NAPEO) and is a SHRM Certified Professional (SHRM-CP).
Natasha earned a Master of Science degree in Human Resources as well as a Graduate Certificate in Organizational Leadership and Human Resources Management. She also earned a Bachelor of Science degree in Business Administration with an emphasis in Industry Analysis. Natasha received the Volunteer of the Year award in 2016 for her active involvement with Canine Support Teams and their Pawz for Wounded Veterans program. She served on the Obion County Chamber of Commerce board in 2021. She is a graduate of the Class of 2019 Adult Leadership Obion County and currently serves on the board. In her free time, she enjoys spending time with family, fishing, and hiking.
Where to find Natasha online:
https://www.linkedin.com/in/natasha-pennington-58a577214/https://www.facebook.com/natasha.yeates.7/
https://www.facebook.com/ataemploymentsolutions
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.

Tuesday Dec 27, 2022
Willingness
Tuesday Dec 27, 2022
Tuesday Dec 27, 2022
On a scale from 1 to 10, how do you rate your willingness to address workplace conflict?
Today on Conflict Managed, Dr. Delia Grenville, senior executive leader and host of the podcast To Live List, joins us for the last episode of 2022. Delia reminds us that installing systems in the workplace to address conflict is not enough. We must be willing to hold difficult conversations. How do we set the conditions to bring this about? Delia suggests we need to get better at “humaning.”
Dr. Delia Grenville is a senior executive leader, process-driven change agent, and key strategist for driving large-scale technology change and business innovation. With more than 25 years’ experience in high tech roles, Delia is recognized by peers for her relentless push for quality and is known for her ability to translate complex strategies into actionable business plans. Outside of the corporate world, Delia is a public speaker, proud published author of the book Rants + Ramblings on Life and Wellness, and host of the To Live List podcast.
Where to find Delia online:
Facebook, LinkedIn, Instagram
Spotify: https://spoti.fi/3U6ZlMq
Apple: https://apple.co/3Va1Yhx
Blog: Tune In to the To Live List
📕on Amazon: amzn.to/3spYGKU
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.

Tuesday Dec 20, 2022
The Value of Curiosity
Tuesday Dec 20, 2022
Tuesday Dec 20, 2022
Issues at work? Get curious!
Today on Conflict Managed, Lt. Mark Cancia reminds us that the path to solving problems at work is through curiosity, questions, clarity, and compassion. Mark shares with us the life-impacting message he learned from his “friendtor,” his meaningful experience going through Leadership Jackson, and the importance of asking himself and others what value they are adding to any situation.
Lt. Mark Cancia is a first generation American and second-generation Salvationist. Mark started working as soon as he was able, taking positions in retail sales, the food and beverage industry, youth camps and jobs on campus. He is a 2014 graduate of Florida State University and a 2018 commissioned officer of the Salvation Army’s Evangeline Booth College. Mark is an ordained minister and shares the gospel through management and Social Service with the Salvation Army.
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.

Tuesday Dec 13, 2022
Hustle Culture
Tuesday Dec 13, 2022
Tuesday Dec 13, 2022
What do you think about hustle culture? Is it good, bad, useful, damaging?
Today on Conflict Managed, Rachel Burden talks with us about the effects of hustle culture in the hair and beauty industry. She discusses the importance of making mental health a priority, the benefits of having a boss that builds relationships and addresses mistakes with an eye toward the future, and the negative effects of passive-aggressive behavior in the workplace.
Rachel Burden is a hairstylist in Martin, TN. Originally from Huntingdon, Tennessee, she is passionate about her job and creating a safe and healthy workplace.
You can find Rachel Instagram @rachelburden_beauty
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.

Tuesday Dec 06, 2022
Workplace Investigations
Tuesday Dec 06, 2022
Tuesday Dec 06, 2022
How should people be treated at work on their worst days?
Today on Conflict Managed, Nick Snaith talks about his move from criminal investigations to workplace investigations and mediation. Listen as Nick reflects on his early days as a manager, his best work experience, the impact of making small changes at work, the kinds of actions a good line manager takes, and his hope that mediation will become common practice in the workplace, for the mutual benefit of all parties concerned.
Nick Snaith is a former UK Law Enforcement officer with 26 years of experience in investigative and intelligence led policing in the UK and overseas. Nick has worked for 3 UK Police Forces as an investigator and held a senior investigator role with the UK’s National Crime Agency (NCA). Nick has investigated on a local, regional, national and international level, offences of serious and complex crime, including human trafficking, modern slavery, cybercrime, drugs and firearms importations, child sexual offences and offences of violence such as murder and rape.
Nick also spent 4 years as a team leader within the UK Counter Terrorism network of UK Law Enforcement and Government Agencies. Nick has led multi agency projects and developed working relationships with law enforcement agencies to combat terrorism and prevent and detect serious and organized crime.
Nick has been an accredited trainer for the UK College of Policing since 2010 delivering covert investigation tactics to UK Police, Ministry of Defense and Department of Work and Pensions. In 2012 he became a training manager seconded to the College of Policing, specializing in train the trainer, covert policing, and course design. He also designed and delivered investigation training on behalf of the college in Africa to the Kenyan Law Enforcement agencies. Nick was a specialist course manager for the NCA, training a large cadre of trainers and students throughout the agency.
In 2020 Nick left the NCA to pursue a career in the private sector having been headhunted as a senior advisor to an overseas government. He was given a mandate to design national strategies and develop and deploy Investigation, gender-based criminality, Equality, Diversity and Inclusivity training to SIO’s and Investigators within various law enforcement and Intelligence agencies in a post conflict North African Country.
Since 2021 Nick has worked within the private sector managing complex workplace investigations that include allegations of bullying, victimization, and racial discrimination for various public and commercial sectors. He has also chaired Employment tribunals, grievance and appeal hearings.
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.

Tuesday Nov 29, 2022
Deescalating High-Emotional Work Situations
Tuesday Nov 29, 2022
Tuesday Nov 29, 2022
What do you do when emotions run high? What’s the best course of action?
Today on Conflict Managed, Andi Tibbs Poiner tells us of her experiences and challenges of being a female professional in male dominated fields: as a Rappel Master in the Army in the 1990’s and currently as a mortician. Listen as Andi talks of her love of her time in the Army, the importance of being mission minded and prepared, and how she found her way into the funeral business.
Andi Tibbs Poiner is a licensed funeral director and embalmer with a small, family-owned corporation in West Tennessee. She believes in serving every family as if it were her own. In addition to working for the small corporation and embalming for local funeral homes, Andi is a retired First Sergeant – serving twenty active-duty years in the Army. She holds a Mortuary Science degree from John A. Gupton College in Nashville, Tennessee and a Psychology degree from Liberty University in Lynchburg, Virginia. She has served as alumni president of John A. Gupton College and is also a member of St. Jude Catholic Church, Martin, Tennessee.
Andi is initially from Wooster, Ohio and has lived in Anchorage, Alaska and Washington, D.C. She relocated to Martin, Tennessee after meeting her husband, Darryl Poiner. Andi has one son, Sean Tibbs, who lives in Tulsa, Oklahoma with his wife, Gia, and soon to be daughter (due in March 2023). Andi and Darryl reside with their spoiled rescues – two donkeys, a herd of goats, five chickens and one rooster, three labs, and three house cats.
Please like and subscribe to Conflict Managed wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.

Tuesday Nov 22, 2022
Choose Your Hard
Tuesday Nov 22, 2022
Tuesday Nov 22, 2022
Addressing conflict is hard, but so it NOT dealing with it.
Today on Conflict Managed, Seth Dortch encourages us to shift our perspectives at work to recognize we get to decide whether to address conflict. Either choice involves hardship. Seth also discusses how to become a valued leader in your organization: be involved and engaged to have an influence, be consistent with your actions and motives, look to be an asset in difficult situations, and work hard on who you’re becoming.
Seth Dortch is a leading figure and influencer in the outdoor and off-road industry with marketing, branding, and development. His focus on leadership, company culture, team building, and efficiency comes from his experiences seeing both good and bad dynamics of what goes on in workplace environments and business relations. Seth brings a lot of clarity & confidence to complex situations and conflict.
You can find Seth @thesethdortch on all social platforms.
Mentioned on this podcast:
Jacko Willink, Extreme Ownership
Jordan Peterson, 12 Rules for Life
Miles Adcox
Berenstain Bears: Down on the Farm
Conflict Managed is available wherever you listen to podcasts.
Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services. Contact us at 3PConflictRestoration@gmail.com. Our music is courtesy of Dove Pilot.

We want to hear from you!
Do you have a story, insight, or vision for healthy workplaces you'd like to share with Conflict Managed listeners? Do you have a question for our guests or host, Merry Brown? Contact us at 3PConflictRestoration@gmail.com.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services. Music is by Dove Pilot, https://dovepilot.com/.