Conflict Managed

Ep 158, Cruel, Harsh, & Unfair Vs. Illegal Behavior at Work

This week on Conflict Managed we welcome Gary Martoccio. Throughout his legal career, Gary Martoccio has focused exclusively on representing employees against employers. Gary has earned a reputation for his commitment to advocating for workers’ rights and securing justice for his clients.
Gary’s practice spans both in State and Federal Court, as well as before the Equal Employment Opportunity Commission (EEOC) and equivalent State agencies. With a keen understanding of employment law, he navigates complex legal landscapes to ensure that employees receive the representation they deserve.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
 

Ep 157, Neurodivergence at Work

This week on Conflict Managed we welcome Shell Mendelson. Join us as we discuss:
✨ Receiving an ADHD diagnosis later in life✨ The impact of job fit for neurodivergent professionals✨ How physical environment shapes great colleagues✨ When in conflict, start with knowing yourself: what you need, want, and how to communicate it
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Shell Mendelson is a seasoned career coach with over 30 years of experience, specializing in supporting adults with ADHD. She helps individuals navigate career transitions, uncover their true strengths, and build fulfilling careers without forcing themselves into neurotypical molds. Shell’s approach is deeply personal, rooted in her own journey with ADHD, and is designed to empower clients to work with their brains—not against them.In addition to her individual coaching, Shell leverages her expertise to guide businesses in effectively supporting ADHD employees, aiming to prevent the need for PIP (Performance Improvement Plan) programs. By offering practical insights on creating supportive work environments, Shell helps organizations save time and money while boosting the resilience and productivity of their workforce. She encourages businesses to take a proactive, inclusive approach that better aligns with the strengths of neurodivergent individuals, ultimately fostering a more motivated and engaged team.Through her Your Next Career Move MasterClass and one-on-one coaching, Shell provides ADHD-friendly strategies that go beyond surface-level advice, equipping individuals with tools to build confidence, clarity, and direction in their careers. Shell is on a mission to transform the way career coaching and workplace policies are approached for the ADHD community, advocating for more supportive practices that prioritize empowerment over punitive measures.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
#Neurodiversity #ADHDatWork #WorkplaceConflict #ConflictResolution #LeadershipDevelopment #ConflictManagedPodcast

Ep 156, Addressing Conflicts Early

This week on Conflict Managed we welcome Jennifer Hall.  Join us as we discuss:
✔️ Building your leadership brand and professional reputation✔️ Why clarity is kindness at work✔️ The role of an Ombuds—and why your workplace needs one✔️ Creating reciprocal, thriving work relationships✔️ Approaching conflict with calm, matter-of-fact communication✔️ Controlling impulses in order to assume good intent✔️ Building leadership trust through consistency
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
With over eighteen years of growth and experience at the University of Louisville, Jennifer Hall serves as the Ombuds and Director of Strategic Engagement for the Graduate Medical Education Office, where she supports over 800 medical residents and fellows. Jennifer’s background, shaped by her upbringing in a military family, provides a unique perspective on leadership and resilience. She holds an undergraduate degree in Liberal Studies with a minor in Psychology, a graduate degree in Higher Education Administration, and graduate certificates in Health Professions Education and Human Resources Leadership.
Guided by the principles of empathy, integrity, and continuous learning, Jennifer is passionate about helping young professionals develop their leadership brands with intention and purpose. She also coaches others to cultivate meaningful relationships that help drive success and career growth.
Jennifer is a member of the International Ombuds Association and enjoys participating at various local, national, and international conferences on leadership and medical education.
Outside of work, she enjoys volunteering at her children’s schools and providing guidance to others navigating the challenges of caregiving, drawing on her own experience caring for her mother who lived with Alzheimer's for 13 years.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
#ConflictManagedPodcast #LeadershipDevelopment #WorkplaceConflict #ProfessionalGrowth #ConflictResolution #OfficeCulture #KindLeadership #Ombuds

Ep 155, Ethical & Professional Adoption of AI

This week on Conflict Managed we welcome Susan Guthrie. Join us as we discuss:
🧠 Why lifelong learning means embracing new skills and technologies🧠 The cost of protecting your peace🧠 Networking beyond business cards — building real relationships🧠 Defining success on your own terms🧠 Mediation as a tool for durable, livable decisions🧠 Why facts alone don’t resolve conflict
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
With over 32 years of experience as a Leading Attorney and Mediator, Susan Guthrie has shifted her focus to empowering other legal and dispute resolution professionals. As a sought­ after speaker, she has educated over 25,000 professionals worldwide on the integration of technology and artificial intelligence (Al) in legal practices.
Currently serving as the Chair of the ABA Section of Dispute Resolution, Susan continues to drive innovation, particularly in the ethical use of Al in the dispute resolution field.
As the award-winning creator and host of the top 1 % Divorce & Beyond® and Make Money Mediating podcasts (over 5 million streams), Susan provides insights and practical advice to a global audience. Her passion for entrepreneurship, personal growth, and practice development is reflected in her dynamic speaking engagements and highly rated training programs and workshops.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
#ConflictManagedPodcast #AIandEthics #LifelongLearning #WorkplaceConflict #MediationMatters #ProfessionalGrowth #SusanGuthrie #WorkplaceWellbeing

Ep 154, How to Hire & Be An ‘A’ Employee

This week on Conflict Managed we welcome Dr. Michael Neal. Join us as we discuss:
✨ What characterizes ‘A,’ ‘B,’ ‘C,’ and ‘D’ employees✨ Hiring with excellence: finding the right fit for the role✨ Adapting to drift while maintaining strong systems and processes✨ Managing workplace culture shock✨ A root cause of unmanaged workplace conflict
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Dr. Michael Neal is the Founder & Chief Executive Officer of Build My Team. He is a practicing Optometrist in private practice in rural Hawley, Pennsylvania.
He founded Build My Team to solve his own hiring struggles in his practice by modeling how companies like Disney and the Four Seasons hire.
The process worked so well he expanded it to help friends and now Build My Team services clients in 10 different health care professions in over 40 states and Canada. 
In his downtime, he's a dad to 2 great sons, runs marathons with his wife and came in 2nd in a 61 mile ultra race. 
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 153, What New Hires Know

This week on Conflict Managed we welcome Amanda Crice.  Join us as we discuss:
🧭New hires spot what we’ve stopped seeing if we’re willing to listen🧭 Great teams aren’t found, they’re built with intention and care🧭 Clarity and structure are acts of kindness, not control🧭 Trust people with the truth 🧭 Getting out of the habit of managing emotions
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Amanda Crice is a United Methodist pastor currently serving Martin First United Methodist Church in Martin, Tennessee. With nearly two decades of ministry experience, Amanda has walked alongside young people and adults as they discover their gifts and deepen their spiritual lives. A graduate of Candler School of Theology at Emory University, she’s passionate about nurturing authentic community, equipping lay leadership, and guiding institutions through meaningful change. Amanda is a trained spiritual director and a leader in the Tennessee-Western Kentucky Conference, where she also serves on multiple boards, including the Weakley County Reconciliation Project, We Care Ministry, and Lakeshore Camp and Retreat Center. She lives in Martin with her husband, Justin, and their two cats.
 
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 152, Human Flourishing, Forgiveness, and the Gift of Leaving

🎙 This week on Conflict Managed we welcome Dr. Kate Jackson-Meyer.  Join us as we discuss:
🌱 The contagious energy of being part of an excellent team🌱 The surprising joy and clarity that can come from leaving—even when things are good🌱 Working in environments shaped by humility and curiosity🌱 The power of forgiveness in moving through conflict🌱 How to strengthen your empathy muscle
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Dr. Kate Jackson-Meyer is a trained mediator, well-being expert, and postdoctoral fellow at the Human Flourishing Program at Harvard University. She is the author of many scholarly articles and the book "Tragic Dilemmas in Christian Ethics" (Georgetown University Press, 2022). Kate is the founder of Resolve And, LLC, that offers communication and conflict resolution workshops.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
#ConflictManagedPodcast #WorkplaceCulture #EmpathyAtWork #HumanFlourishing #ConflictManagement #Leaving

Ep 151, Fully Present: How Physical Spaces and Inner Health Shape Engagement

This week on Conflict Managed we welcome Pam Buchanan. Join us as we discuss:
🌿The role of interpersonal skills in building strong, resilient teams
🌿The interconnectedness of physical, mental, and soul health in the workplace
🌿Acting from fear or love
🌿How to ground ourselves physically and stay attuned to our senses
🌿Engage with your whole self—not your depleted self
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Pam Buchanan, the founder of Quantum Sense, stands at the intersection of corporate prowess and soulful innovation. With over 40 years of experience in corporate America, including pivotal roles at Nasdaq where she worked closely with tech titans like Elon Musk and Mark Zuckerberg, Pam brings extensive experience to the table.    
Her journey to Quantum Sense began with a profound assertion: that the modern world is missing a focus on a very vital contributor to success, Soul Health. This insight spurred over a decade of research culminating in her innovative concepts and frameworks. Pam's background uniquely positions her to understand the evolving corporate landscape and the benefit of putting an emphasis on a connection to the senses to drive Soul Health and holistic wellbeing at work.   Pam has developed programs tailored for companies that are proven to enhance employee well-being, reduce anxiety, and boost creativity, ultimately fostering a more satisfying work-life balance. Covering topics from neuro-aesthetics to sound engineering, Pam explores how these can be used to benefit the soul from the outside in, through the gateway of the senses.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 150, Fueling Workplaces: Culture, Conflict, & Leadership That Energize

🎙 This week on Conflict Managed we welcome Dr. Rob Lion.  Join us as we discuss:
⚡ Culture runs through everything. Build it with intention, or risk a dysfunctional workplace.
⚡ Leaders set the standard. Composure, best behavior, and clear expectations start at the top.
⚡ Avoiding conflict causes damage. It erodes trust, weakens teams, and wastes time.
⚡ Good habits make conflict manageable. Approach it with consistency, clarity, and purpose.
⚡ Systems and strategy win. Success isn’t luck—it’s built on purpose.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Dr. Rob Lion (pronounced “Lee-own”) is a dynamic professor of human resource development at Idaho State University and the co-founder of Black River Performance Management, where the motto is "Work should fuel the spirit, not drain it." With over 20 years of expertise in leadership, organizational development, and performance improvement, Rob is renowned for his innovative, people-first approach. He specializes in creating human-centric, sustainable systems that drive growth and success within organizations.
Leveraging his deep understanding of human behavior and workplace psychology, Rob simplifies the complexities of leadership, equipping clients with science-backed strategies to enhance organizational culture, strengthen teams, and foster meaningful impact. His work emphasizes aligning individual strengths with organizational needs, enabling leaders and their teams to thrive together.
As a dynamic and engaging speaker, Rob brings complex ideas to life through relatable stories, humor, and infectious energy that captivate audiences. He has been featured on multiple podcasts, authored numerous academic papers, and is celebrated for connecting research with real-world practice. Whether addressing executives, leading workshops, or inspiring teams, Rob's passion for empowering individuals and transforming organizations leaves a lasting impression, making him a highly sought-after thought leader in his field.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
 

Ep 149, Fixing Workplace Issues with Smart Solutions

🎙 This week on Conflict Managed we welcome Erika Wasser. Join us as we discuss:
✅ Pay structures that reflect actual job demands✅ Leadership that removes barriers, not just sets expectations✅ Breaking free from “this is how we’ve always done it”✅ Tech that simplifies work instead of complicating it
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Erika Wasser is a co-founder and CEO of Prospr, the #1 app helping frontline teams get shift done. Used by thousands of teams and the world’s most recognizable brands, businesses use Prospr to manage their frontline teams, communicate & build community, and standardize operating processes at scale. 
Prior to Prospr, Erika founded Glam+Go, a US national salon chain, where she experienced firsthand the operational challenges at frontline within multi-unit brick & mortar businesses, and the need for better support & communication tools for the hourly shift-based workforce.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.