Conflict Managed

Ep 148, Our Choices Define Us

🎙 This week on Conflict Managed we welcome Rick Yvanovich.  Join us as we discuss:
🔑 Barriers to success: Identify, address, and move forward🔑 The buck stops with us: Taking ownership in all aspects of our careers🔑 Imposter syndrome: Name it, challenge it, move past it🔑 Emotional intelligence: What it is and why it matters🔑 Recharging after tough conversations: Strategies for bouncing back🔑 Choosing a coach: What to look for and what to expect🔑 Understanding colleagues: Practical skills for better workplace relationships
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
As a serial entrepreneur with a knack for scaling businesses in multiple industries, Rick has achieved repeated success and created a multimillion-dollar company servicing clients in 80 countries, including half of the top 20 hotel chains and several Fortune 500 businesses. His diverse background includes stints as an executive coach, entrepreneur, techie, baby boomer, and professional bean counter (earning him the prestigious FCMA CGMA FCPA designation). With over 40 years of experience spanning supermarkets, accounting, breweries, newsagents, defense manufacturing, IT, talent, F&B, property development, and BP, Rick is a true veteran of the business world.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 147, Listening Matters

🎙 This week on Conflict Managed we welcome Christine Miles. Join us as we discuss:
🔁Being taught vs being told
🔁Listening acts as oxygen in an organization
🔁Developing a common language for listening
🔁Debunking the “I heard therefore I understand” myth
🔁What blocks listening
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Christine Miles is an author, professional keynote speaker, consultant, executive coach, thought leader, and entrepreneur.  She is the Founder and CEO of EQuipt, a training and consulting company that helps leadership teams grow sales, develop people, and create cultures of understanding. She developed The Listening Path™, a transformational workshop on listening to understand, which has been taught at various Fortune 100 corporations, universities, law firms, and privately held companies.
She is the author of What Is It Costing You Not to Listen?  What Is It Costing You Not to Listen? will encourage you to examine how you are listening. You’ll discover that not only are many of the problems in your life due to not listening effectively, but listening helps to solve most problems. Christine Miles is a longtime expert in educating individuals and organizations on how to listen in ways that transform how they lead, sell, influence, and succeed in every aspect of life. Following the steps of her breakthrough Listening Path™ will provide you with a critical key to your success - understanding.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
 

Ep 146, Offering Radically Empowering Presence

🎙 This week on Conflict Managed we welcome Aneace Haddad. Join us as we discuss:
⏳Noticing the story we tell ourselves about conflict
⏳The gift of being present to others
⏳Collaboration instead of control
⏳Secret saboteurs at work
⏳Stuck? Moving beyond rigid and fixed perspectives
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
As a seasoned C-Suite Executive Coach and McKinsey-certified Senior Advisor, Aneace Haddad brings a wealth of experience and transformative insights to the realm of executive leadership. With over 1,800 hours of certified coaching, impacting over 300 individual senior leaders and aiding 100 top teams across 15 diverse industries globally, Aneace has become a trusted guide in steering executive teams to new heights.    
In his 40s, Aneace grappled with the challenges of dismantling silos and fostering team cohesion. This pivotal period marked a relentless pursuit of operational excellence, laying the groundwork for a deeper exploration into the essence of leadership. Recognizing the nuanced dynamics of human behavior as the key to overcoming obstacles, Aneace transitioned into his 50s armed with a profound understanding of the critical challenges senior leaders face.   Now, in his 60s, Aneace harnesses the opportunities and challenges presented in midlife to help executives unlock new energy and potential within themselves and their teams. His coaching style is shaped by a global perspective, combining proven leadership models with real-world insights from cross-cultural experiences and various life stages.  
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 145, Replacing Judgement with Knowledge

🎙 This week on Conflict Managed we welcome Executive Coach Thomas Gelmi. Join us as we discuss:
🔥 Belief as a Habit – The mindset we choose shapes our outcomes.🔥 The Grip of Negativity – Why the bad sticks while the good slips away.🔥 Differences at Work – Fuel for conflict or a catalyst for growth?🔥 Radical Acceptance – Making peace with what we can’t control.🔥 The Power of Assumption – What if we assumed good intentions first?🔥 Curiosity Over Defense – A mindset shift that transforms workplace conflict.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Executive Coach Thomas Gelmi has been a trusted advisor to leaders and their teams for more than two decades. His programs, which have attracted roughly 10,000 participants from nearly 90 countries, reflect his adaptability and appeal across cultures and industries. Thomas works in four languages and his clients range from global corporations to SMEs and private individuals worldwide.
Thomas draws on an extraordinary biography with exciting milestones, such as his many years as a Maître de Cabine, leading cabin crew at Swissair, and eight years as operations manager of an international leadership development company. In addition to his extensive professional experience, he also gathered years of experience as a trained caregiver, providing psychological assistance to victims in crises, accidents, and other extreme situations.
Since 2020, Thomas Gelmi has been a member of the prestigious Forbes Coach Council, an invitation-only community of leading business coaches whose members are selected based on their extensive and diverse experience. He is a long-term member of the International Coaching Federation (ICF), whose values and quality standards guide his work.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 144, The Power of Belonging at Work

The Power of Belonging at Work
🎙 This week on Conflict Managed we welcome Karen Phillips.  Join us as we discuss:
💡 Leadership in Action: Spotting toxic, mediocre, and excellent leadership in the workplace💡 Unsung Heroes: How support staff shape a healthy work environment💡 Openness vs. Suspicion: Embracing differences to foster better workplace relationships💡 A New Path: Transitioning into mediation as a second career💡 The Strength of Restraint: The power of stepping away from workplace conflict instead of fueling it
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Karen Phillips, LBSW, MACR, is a highly experienced mediator with over 35 years of helping families, businesses, and communities navigate conflict and crisis. She has worked extensively in juvenile courts, schools, and community agencies, building strong relationships within the legal community across West Tennessee.
As a licensed social worker with an M.A. in Conflict Resolution, Karen provides mediation services in Memphis and surrounding areas. Karen serves as a board member of the Tennessee Association of Professional Mediators and is a member of the Memphis Bar and Tipton County Bar.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
 

Ep 143, Adaptability, Humility, and Collaboration: Keys to Professional Growth

Adaptability, Humility, and Collaboration: Keys to Professional Growth
🎙 This week on Conflict Managed we welcome Jake Bynum.  Join us as we discuss:
📋 Practicing excellent management through clear communication and support📋 Fostering workplace growth by supporting others, even when they move on📋 Turning professional mistakes into opportunities for growth and learning📋 Responding thoughtfully and intentionally to workplace challenges📋 Navigating difficult decisions gracefully when “no” is necessary📋 Treating everyone with respect as a foundation for workplace relationships
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Jake Bynum serves as Chief of Staff to Chancellor Freeman at the University of Tennessee at Martin, where he oversees daily operations, strategic initiatives, and leadership programs like WestStar and the McWherter Institute. Previously, he was the Mayor of Weakley County, holding the position for a decade and becoming the youngest to serve at that time in this role at age 30. Bynum has a degree in business administration from UT Martin and earned a master’s in Leadership and Public Service from Lipscomb University.
Active in his community, Bynum has held key roles with local organizations and has been recognized with several honors, such as the TNAchieves Mentor Hall of Fame and Jackson Sun's 40 Under 40. He is a founding member of the Weakley County Backpack Program, supporting food-insecure children, and serves on the board of the Governor’s Early Literacy Foundation. Bynum, a dedicated family man, lives in Dresden with his wife Alyssa, a public-school teacher, and their two children, Ella and Nash.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 142, Handling Unfair Work Situations

🎙 This week on Conflict Managed we welcome Eric Charran. Join us as we discuss:
💼 Prepare for Reality: Understand the real world of work—it’s not just about what you know but how you engage.
💼 Build Relationships: Prioritize dialogue, listening, and generosity to foster strong connections with colleagues and managers.
💼 Reflect and Grow: Use self-reflection to recognize patterns, address blind spots, and improve professionally.
💼 Navigate Challenges: Leverage coping mechanisms to handle bad boss behavior and prepare for the next level of work.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Eric Charran is a visionary technology executive, author, and thought leader with over 25 years of experience in transforming global enterprises through digital innovation, data-driven strategy, and AI-driven solutions. Known for his ability to bridge the gap between business objectives and complex technology, Eric has spearheaded transformative initiatives at major organizations, including Microsoft and Capital One, where he served as Chief Architect, bringing substantial advances in cloud resilience, digital transformation, and data infrastructure efficiency. His strategic insights and leadership have driven high-impact changes across sectors, optimizing performance and fostering resilience in industries from finance to healthcare.
Check out his new book, Have You Ever Had a Boss That…: Succeeding in a Dysfunctional Workplace, available February 12, 2025.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.
#Careers #Leadership #ConflictResolution #ProfessionalGrowth #WorkplaceCulture

Ep 141, In Conflict, What Is the Question Between Us?

Ep 141, In Conflict, What Is the Question Between Us?
🎙 This week on Conflict Managed we welcome Dana Caspersen. Join us as we discuss:
⚡ Signal "It’s Me, Not You" – Develop one word (Cujo) or hand gesture to signal you’re having an off day, so others know it’s not about them.⚡ Spot Old Stories – Identify past narratives that block progress.⚡ Shift the Focus – Ask, “What matters to me?” instead of “What’s wrong with them?”⚡ Practice Curiosity Daily – Build curiosity through small, consistent actions.⚡ Make Conflict Habits Visible – Recognize and acknowledge your patterns in conflict.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Dana Caspersen is a conflict engagement specialist, best-selling author, TEDx speaker, and award-winning performing artist. She works with individuals, organizations, and communities worldwide as a trainer, coach, consultant, and dialogue designer. Drawing on the knowledge and insight gained from her experience and training as a mediator and conflict analyst as well as her 40 years career as a performing arts innovator, Dana empowers people and organizations to navigate complex and challenging situations.Dana’s work integrates conflict engagement practices with choreographic design to create effective, impactful teaching and communication methods. In collaboration with businesses, communities, governments, and foundations, she has designed and facilitated action dialogues on challenging topics, bringing together thousands of people from diverse communities across the world.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 140, What If It All Works Out?

Happy New Year!
🎙 This week on Conflict Managed we welcome Faye McCray. Join us as we discuss:
✨ Reframing "No" – Saying no makes room for the right yes.
✨ Imagining Positive Outcomes – Shift from worst-case thinking to what's possible.✨ Storytelling for Connection – Use your story to build trust and inspire action.
✨ Transferable Skills – Past experiences build your ability to adapt, thrive, and succeed.
✨ Empathetic Leadership – Create space, collaborate, and build psychological safety through action.
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Faye McCray is a dynamic leader, speaker, and consultant with a unique career trajectory that spans law, media, and wellness. With over a decade of experience practicing law in high-pressure environments, Faye has firsthand knowledge of the challenges professionals face in maintaining their personal identity while navigating demanding careers. This experience informs her passion for helping others protect their well-being and prioritize their values without compromising their ambition.
Faye has led content and communication strategies for major brands like Well+Good, Livestrong, Healthline Media, Psych Central, Medical News Today, Healthgrades, and Optum Perks, where she focused on health equity, wellness, and mental health in the workplace. Her expertise in developing high-level strategies has helped drive significant audience growth, engage diverse communities, and build resilient, inclusive work cultures. Faye’s leadership in crisis communications has further shaped her ability to address the intersections of race, gender, and equity in professional settings.
As a business adviser and consultant to executive leaders and prominent organizations like The Washington Post and Goldman Sachs, Faye helps teams and leaders craft authentic, impactful stories that resonate with their audiences. She is known for her ability to connect deeply with stakeholders and foster brand loyalty through innovative storytelling and strategic insights.
A sought-after speaker, Faye regularly engages audiences on topics such as mental health and wellness, professional identity, leadership, and equity in the workplace. She has been honored as an Aspen Ideas Fellow and named to the Cynopsis Digital <It> List for her innovation and leadership in digital media. Faye has also been featured on media outlets like Good Day NY, NBC News Now, and Fox 5 DC, and has spoken at major events including SXSW, ViVE, and Ad Week. Her writing has appeared in Authority Magazine, Healthline, Psych Central, HuffPost, Well+Good, and AARP Magazine.
Faye holds a B.A. in English from Binghamton University, an M.A. in Writing from Johns Hopkins University, and a JD from Howard University School of Law.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 139, Navigating Conflict with Volunteers

🎙 This week on Conflict Managed we welcome Karastin Hancock. Join us as we discuss:
🔑 Avoiding conflict can silence your leadership voice
🔑 Understanding the "why" behind volunteer conflict
🔑 Balancing paid work (Work) with unpaid, purpose-driven work (work)
🔑 Eyes wide open: what can I learn from all those around me?
🔑 Flattening leadership structures for a more inclusive and collaborative work environment
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Karastin Hancock has spent the majority of her career working and volunteering with various non-profit and faith-based organizations. From a young age, she felt a strong calling to serve those around her. In her twenties, while attending university and ministry school, she worked with individuals experiencing homelessness, substance misuse, and those from underprivileged backgrounds. These experiences have only deepened her commitment to a life that bridges faith with the needs of the world.
Currently, Karastin is focused on community engagement across the Purchase District and Pennyrile regions of Kentucky. As a graduate of Graves County High School in Mayfield, KY, she felt a deep responsibility to get involved in recovery efforts following the devastating tornadoes that struck Western Kentucky and Western Tennessee on December 10, 2021. For the past three years, she has dedicated her time to volunteering with the local Long-Term Recovery Group. Over this period, she has served in many roles and now leads the Mayfield/Graves County Long-Term Recovery Group as the Executive Board Chair.
In her free time, Karastin enjoys sipping a good cup of coffee, rainy days, having deep and lingering conversations with friends and family, reading weather blogs, sitting on her front porch with her husband, and cuddling with her pets: two of the cutest cats you’ve ever met, Barry Swift Ninja and Harper "Money Cat" Freese, as well as her adorable Maltese mix, Charlie Wren Freese. 
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.