Conflict Managed

Ep 138, Pause Before You React: Reducing Panic, Gaining Perspective

🎙 This week on Conflict Managed we welcome Robin Wheeler.  Join us as we discuss:
🔸 Taking a breath to shift panic into problem-solving🔸 Noticing issues, helping others, and staying curious🔸 Overcoming fear of public speaking and building confidence🔸 Brainstorming solutions with people in crisis🔸 Naming the problem to set expectations and boundaries at work
 
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Robin Wheeler joined the Nashville Conflict Resolution Center staff in spring 2019 after mediating with NCRC as a volunteer. She is a Rule 31 Listed Family/Family Mediators Specially Trained in Domestic Violence/General Civil mediator.
Prior to joining NCRC, Robin worked in Columbia, South Carolina where she was the South Carolina Bar’s Pro Bono Director and the South Carolina Access to Justice Commission’s first Executive Director. Prior to that, Robin worked as an attorney for Protection and Advocacy for People with Disabilities now known as Disability Rights South Carolina.  Robin has been licensed as an attorney in South Carolina since November 1999. Before law school, Robin worked as a travel agent, enabling her to see much of the world while maintaining her curiosity and love of travel.
She is keenly interested in mediation and its critical role in access to justice. Robin has observed firsthand how community mediation centers offer access to justice for families in crisis, particularly low-income families.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 137, Surface vs. Substance: Managing Workplace Disputes Wisely

Ep 137, Surface vs. Substance: Managing Workplace Disputes Wisely
🎙 This week on Conflict Managed we welcome Marc Harwell. Join us as we discuss:
✨ Looking for the thread(s) in a conflict beneath the emotions to move forward✨ The value of listening as the foundation of understanding✨ Genuine love and empathy produce transformative results✨ Using AI thoughtfully to enhance problem-solving✨ Addressing issues promptly as a form of self-care✨ Developing imagination to be a better problem solver and colleague
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Marc Harwell is an attorney at Harwell & Hurst PLLC. Marc has primarily worked as a trial lawyer for over thirty years. He has tried over 100 jury trials and even more bench trials. He has successfully litigated cases of wrongful death, traumatic brain injury, alleged bad faith denials of coverage, major commercial developments and construction, products liability involving catastrophic injury, employment related class actions, etc.
Since 2014, Marc has served as an effective mediator handling a wide variety of complex cases involving commercial motor carriers, products liability, construction projects, professional malpractice, etc. He is an Arbitrator and Mediator through American Arbitration Association (AAA).
Marc is especially proud of the fact that though he is President Elect of one of the most well-respected defense-based organizations (The Federation of Defense and Corporate Counsel) the Tennessee Trial Lawyers Association has trusted him to speak about mediation at their annual conference. Reputation is everything.
He is President Elect of the Federation of Defense and Corporate Counsel (FDCC) and was a recipient of the FDCC’s President’s Award for Community Service related to his #FeedThePartnership campaign and was the recipient of the 2024 FDCC President's Award for Exemplary Service. He is also a Member of the Board of Directors of DRI.
Marc is a Tennessee Supreme Court appointed commissioner with the TN ADR Commission. In 2023, he was selected to be on the Board of Directors for Tennessee Association of Professional Mediators (TAPM). He is a Fellow of the Tennessee Bar Foundation and the Chattanooga Bar Foundation. In 2018, he served as the President of the Chattanooga Bar Association. He served on the Board of Directors of the American Law Firm Association – International (ALFA) from 2015 through 2017.
These examples of his work as an Advocate, as a Neutral, and as a Leader are illustrative of his ability to work effectively for clients in cases where the stakes are high, with competing advocates to bring reason and resolution to their disputes, and with an executive committee to accomplish excellent results for the overall good of the group.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 136, The Power of Intentional Communication Rooted in Positive Regard

🎙This week on Conflict Managed we welcome Sandy Tarkington. Join us as we discuss:
📈The value of an excellent meeting
📊Navigating the changing world of work
📈Setting proper expectations for excellent leadership
📊Leadership transitions
📈Considering what are, and are not, your problems to fix
📊 Ongoing and curated communication with colleagues
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Sandy Tarkington is the Senior Vice President of Marketing & Public Relations at First Citizens National Bank. She is a West Tennessean whose community has invested in her, and she considers it a privilege to continually invest back in her community. She obtained a local education through Dyersburg State Community College and The University of Tennessee at Martin. She then immediately joined the workforce in her hometown, where she has grown throughout her thirty-year career in financial marketing.
Sandy has been widely recognized for her leadership and influence, receiving accolades such as the Sterling Award as one of the 20 Most Influential Women of West Tennessee, Distinguished Woman of the Year and Diplomat of the Year from the Dyersburg/Dyer County Chamber of Commerce, multiple Woman of the Year honors from the Dyersburg American Business Women’s Association, and the Outstanding Alumni Award from Dyersburg State Community College.
Continual learning is a goal that has been achieved through completion of American Bankers Association School of Banking Marketing & Management, earning Certified Financial Marketing Professional designation, and becoming a certified leadership coach. Through programs like Leadership Dyer County and WestStar, Sandy has built stronger relationships and local experiences. Her career has lent many opportunities to strengthen her community through numerous organizations, including American Business Women’s Association and Kiwanis.
She and her husband of over 30 years have three children and two grandchildren (plus another on the way!), who all currently make West Tennessee their home.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 135, Curiosity Over Judgement

🎙This week on Conflict Managed we welcome Nellie Wartoft. Join us as we discuss:
🐅Communication that works
🐅Uniting to drive change
🐅Two-way feedback loops
🐘Naming the elephant in the room
🐅Personalized communication at work
🐅Unhelpful generational stereotypes
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Nellie Wartoft, CEO and founder of Tigerhall since 2019, aims to overhaul how large enterprises approach driving change, transformation and knowledge sharing. With expertise from leading Sales & Marketing at Michael Page, she recognized the clash between traditional communication and modern content consumption, inspiring Tigerhall’s creation. Under her leadership, Tigerhall gained global recognition, attracting Fortune 500 firms and securing over $10 million in venture capital. Tigerhall operates in 32 countries and 12 markets, facilitating organizational engagement that drives buy-in and support for change and transformation initiatives.
Nellie’s entrepreneurial prowess earned her acclaim, including recognition on the 2021 Gen T list of Leaders of Tomorrow. Additionally, she’s a Swedish National Champion in skeet shooting and contributes to industry development on boards like the Swedish Chamber of Commerce Singapore. Driven by innovation and a global outlook, Nellie continues to lead Tigerhall in transformative change, solidifying her legacy as a visionary in technology and business.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 134, Positive Attitude, Shared Goals: Building Better Workplaces

🎙This week on Conflict Managed we welcome Blake Stoker, owner of Blake’s at Southern Milling. Join us as we discuss:
👨‍🍳Growing with your business
👨‍🍳Developing trust
👨‍🍳Learning through experiences and out of necessity
👨‍🍳Conflict management: skills to be learned and developed
👨‍🍳We cannot control other’s happiness
👨‍🍳Working towards a common goal
👨‍🍳Focusing on long-term solutions for healthy work environments instead of gimmicks
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @3pconflictrestoration.
Blake Stoker is the owner of Blake’s at Southern Milling. Blake started his business in 2016 as a food trailer, Blake's BBQ, in Dresden, TN during the summers while attending college at Mississippi State University. After three years in Dresden, and getting ahold of his current restaurant location to open a brick-and-mortar restaurant, he moved his BBQ trailer business to Martin, TN. In early spring of 2022, he closed the trailer and began the transition to Blake's at Southern Milling.
Blake’s at Southern Milling is a restaurant, bar, and private event space offering Texas-style smoked meats, Southern sides, and classic cocktails in a beautifully preserved and fully renovated historic building situated in the heart of downtown Martin, Tennessee. Built in 1918, 109 S. Lindell Street has long been a landmark and gathering place for locals. Some hundred years later and now home to Blake’s, it is a special destination for locals and travelers alike.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 133, Hard Skills vs. REALLY Hard Skills (aka “Soft Skills”)

🎙This week on Conflict Managed we welcome Sammy Burt. Join us as we discuss:
🏁Joy (vs. happiness) at work breeds resilience and emotional stability
🏁Representing the colleague or client who isn’t present
🏁What does it really me to “be yourself” at work?
🏁Moving from conflict to dialogue
🏁Noticing and addressing seemingly small but significant issues
Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @ 3pconflictrestoration.
Sammy Burt is a visionary systems coach and consultant, focused on transforming leadership and organizational culture. With over a decade of experience, she partners with organizations to enhance team performance, leadership, and create cultures of joy and purpose. Sammy is part of the founding team at Farleigh Performance, and is the founder of Backpack, and serves on the Board of Advisors at Storm Consultancy. She is also a trustee for Unseen, the UK’s modern slavery charity.
Her work blends evidence-based strategies with human behavior insights, making her coaching impactful and accessible. Sammy is writing a book, "What's a Grown-Up Anyway?" which challenges traditional ideas of adulthood, focusing instead on qualities-based development.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 132, The Value of Excellent and Ongoing Onboarding

🎙This week on conflict managed we welcome Ryan Englin, bestselling author, creator of the Core Fit Hiring System, and consultant to the trades. Join us as we discuss:
🍂The importance of excellent onboarding
🍂Hiring well
🍂New at a job: the little things matter
🍂Articulating company culture
🍂How do you define a great worker?
🍂Valuing employees as persons first and workers second
Conflict Managed is available wherever you listen to podcasts. You can now watch the conversation on YouTube.
Ryan is a passionate advocate for small to medium sized businesses and blue-collar industries driven by a childhood spent witnessing his father's wireless work as an owner/operator. With a decade of experience in corporate America and as CEO of Core Matters, Ryan empowers business leaders to build amazingly productive companies by focusing on hiring and retaining the right people. Through his engaging speaking engagements, workshops, and webinars, Ryan shares his unique perspective on process development and recruitment as a marketing activity, offering actionable tips and strategies to revolutionize any business. Ryan's dynamic approach ignites transformation, leaving audiences energized and motivated to conquer the challenges of today and tomorrow.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 131, Developing Compassionate Organizations Through Organic & Intentional Change

🎙This week on Conflict Managed we welcome Manya Chylinski. Join us as we discuss:
▶ Structure and creativity
▶ Invisible trauma
▶ Small, incremental changes towards developing compassion within organizations
▶ What it means to be professional in today’s workplace
▶ Addressing the fear of ‘getting it wrong’
 Conflict Managed is available wherever you listen to podcasts. You can now watch this episode on YouTube!
Manya is a keynote speaker and advocate. Her life took an unexpected turn when the Boston Marathon bombings left her with deep emotional scars and post-traumatic stress. Her healing journey led her to help individuals and organizations reimagine leadership with a focus on empathy and well-being.
A communication expert with a background in writing, research, and marketing, Manya shares her powerful insights and helps individuals and organizations understand the mental and emotional effects of trauma and build resilience during times of change and crisis. She shared her wisdom on stages like SXSW and TEDx, on CBS, NPR, and in The Boston Globe.
Manya’s honest and down-to-earth approach when addressing challenging topics resonates with diverse audiences. Her passion lies in advocating for those affected by psychological wounds, emphasizing the importance of validation and visibility on the path to recovery and growth. She empowers her audiences to discover their inner strengths and take practical steps toward compassionate leadership.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 130, The Devastating Toll of Toxic Work Environments

🎙This week on Conflict Managed we welcome Lorraine Segal. Join us as we discuss:
🔹When your dream job becomes a nightmare
🔹Accept and acknowledge there will be conflicts at work
🔹Shift from blame to contributions
🔹 The role of love
🔹The power of story: “That’s my story and I’m stuck with it” mentality
🔹Allowing mistakes
Conflict Managed is available wherever you listen to podcasts.
After twenty years in toxic academia as a tenured professor, Lorraine Segal was inspired to start her own business, Conflict Remedy, happily offering DEIB informed teaching, coaching, presenting, and consulting around workplace conflict transformation. She has helped over 2000 leaders in non-profits, corporations, and small businesses improve communication, harmony, and productivity at work to understand and deal with bullying and mobbing more effectively. She is a contributing author to the anthology Stand Up, Speak Out Against Workplace Bullying.
Her recently published memoir, Angels and Earthworms, an Unexpected Journey to Love, Joy, and Miracles, is about her own transformation from miserable self-doubt to self-acceptance, true love, spiritual awareness, and right livelihood. Find out more and read Lorraine’s blog at ConflictRemedy.com.
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

Ep 129, What (Conflict) Story Are You Telling Yourself?

🎙 This week on Conflict Managed we welcome Trent Smock. Join us as we discuss:
✨Management: It’s always about people
✨What difference in you would make the biggest difference for the people you manage?
✨Culture is departmental
✨Psychometrics
✨You get the behavior you tolerate
✨Developing mental fortitude
✨Leaders: live the values first, then post about them
Conflict Managed is available wherever you listen to podcasts.
Trent Smock is a leadership coach with over 25 years of experience in helping senior executives and professionals enhance their leadership skills and drive organizational success. With a robust background in the financial services industry, Trent has collaborated with top-tier companies like Pacific Life, Prudential, AXA, and Equitable. His expertise spans across various leadership levels, from first-time leaders to senior vice presidents managing large teams and overseeing substantial P&L responsibilities.    
Trent's coaching philosophy revolves around transforming individual contributors into effective leaders capable of empowering their teams. He emphasizes the importance of making the transition from doing the work to enabling others to excel in their roles. This approach has proven instrumental in driving organizational growth and fostering a culture of accountability and leadership.   
A key element of Trent's methodology is the concept of "crossing the chasm," which involves guiding leaders through the challenging shift from managing tasks to managing people. He leverages his deep understanding of behavioral assessments and psychometric surveys to provide insights into leadership styles and areas for improvement. This data-driven approach ensures that his coaching is tailored to the unique needs of each client, facilitating meaningful and sustainable change.   
Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.